How it Works

Report improvement

Select "Report an improvement" from Mango's dashboard - enter the relevant information such as name, description, customer, contacts, and attach any supporting documents.

Issue tracking

Mango automatically assigns a unique number which can be tracked by the originator or interested parties throughout the improvement process.

Assignment

An administrator assigns a team to control the improvement, including workflow, investigators, and root cause coding for analysis.

Investigation

The team assigned to investigate the improvement carries out root cause analysis and determines the corrective action to take to prevent reoccurrence.

Verification & review

Once completed the improvement is returned to the administrator for verification and review.

Judgement

If the corrective action is sufficient the improvement is passed through the workflow for sign off. If more needs to be done the administrator returns the improvement to investigation, along with the reason for rejection.

Progress reports

Reports are available throughout the process for authorized interested parties.