How it Works
Report improvement
Select "Report an improvement" from Mango's dashboard - enter the relevant information such as name, description, customer, contacts, and attach any supporting documents.
Issue tracking
Mango automatically assigns a unique number which can be tracked by the originator or interested parties throughout the improvement process.
Assignment
An administrator assigns a team to control the improvement, including workflow, investigators, and root cause coding for analysis.
Investigation
The team assigned to investigate the improvement carries out root cause analysis and determines the corrective action to take to prevent reoccurrence.
Verification & review
Once completed the improvement is returned to the administrator for verification and review.
Judgement
If the corrective action is sufficient the improvement is passed through the workflow for sign off. If more needs to be done the administrator returns the improvement to investigation, along with the reason for rejection.
Progress reports
Reports are available throughout the process for authorised interested parties.
The improvement process
All organisations need to control issues such as improvements and non-conformance. Likewise, all organisations struggle to maintain these systems.
Many organisations complain about using hard copy forms or spreadsheets, and often report delays in implementing action or improvements.
External auditors report failures in the corrective action process as being one of the most prevalent areas of non-conformance.
Control your improvement process with Mango
The Mango Improvement module controls your organisation’s issues. This tailored module records, controls, and reports all of your organisation’s complaints, improvements, and non-conformances. It does this online, in stages that you define.
No hard copies are required as this module allows your employees to report and record issues directly into Mango in a paperless process. The system notifies employees both online and by email when they have an issue to action. Once assigned, the system constantly updates the issue’s status through user configurable workflow and status codes.
Codes in use include investigation, corrective action, verification, and close off.
With Mango You Can:
- Attach photos and files at any time during an investigation.
- Tailor the module and interface to reflect your organisation’s system.
- Identify trends and root causes.
- Monitor status of investigations.
- Save time and money getting information from other sites.
- Assign multiple investigators to an issue and notify investigators via email.
- Perform improvements in real time.
- Utilise a comprehensive report writer that allows reporting on any area of the database.
The Improvement Module:
- Addresses section 9 of the ISM Code.
- Addresses clauses 8.3, 8.4 and 8.5 of the ISO 9001 standard.
- Addresses clauses 4.5.3 of the ISO 14001 standard.
- Captures and manages general improvements.
- Addresses clause 4.5.2 of OHSAS 18001.
- Addresses clause 4.5.2 of AS/NZS 18001.
