Part 1: Introduction
Mango is a fast growing company. With growth comes “growing pains”. We need to keep on top of our growth rate so that these pains don’t unfairly impact on the customer.
Growth for Mango means that we are:
- Signing up new clients every day.
- Releasing new features to our software every 2 weeks.
- Managing more and more support enquiries.
- Engaging with and signing up more partners around the globe to resell our software.
- Employing more staff.
To help manage these pains here at Mango we have decided to implement a formal quality management system (QMS).
We want the QMS to help manage this growth as efficiently and effectively as possible.
In addition, to give our QMS credibility, we have also decided to seek certification to ISO 9001:2015. The ISO 9001:2015 standard provides great guidance and great tools to ensure our software and our service consistently meet customer’s requirements, and that our quality is consistently improved.
We will use our product Mango as a tool to help achieve ISO 9001 certification too. Therefore, as we go through this design, implementation and then maintenance of our QMS and the achievement of ISO 9001:2015 certification, we thought it would be a great idea to blog about the process.
The first few blogs will be about getting the basics right when creating a QMS.
We will start with meeting the core principles of a QMS. We have decided to use the core principles that the International Organization for Standardization used when they developed and published the ISO 9001:2015 standard. The core principles they used are:
- Having a customer focus.
- Providing leadership.
- Engaging people in the company.
- Having a process approach.
- Ongoing focus on improvement.
- Having evidence-based decision making.
- Providing relationship management with interested parties.
Once these principles are in place we will continually develop and implement our QMS. Simultaneously we will check to see how it meets the requirements of ISO 9001:2015.
This blog will describe the processes we go through for both creating Mango’s QMS and then getting certified to ISO 9001:2015.
As we go along we will be coming up with hints and tips on how to both implement a QMS but also how the clauses of ISO 9001:2015 will be achieved. You will be able to take these hints and tips and use them in your business.
Continued in Part 2 - How to Implement a QMS and Achieve ISO 9001 Certification - Part 2: Customer Focus