Ngai Tahu Tourism (“NTT”) own and operate some of the most iconic and exciting tourism experiences in New Zealand. Spread across the country, their businesses are diverse in nature and include jet boating, wildlife parks, glacier tours and lake cruises.
With health & safety being of strategic importance to the organisation, NTT knew their existing system could be improved.
Prior to Mango, NTT were running a paper-based system with manual processes. This meant they had poor workflows with duplication of materials and effort across their businesses. Further, being spread across the country, communication of policies and processes was difficult.
As Rachael Sweetman - Group HR Manager – explains, their business requirements were clear: “Our objective was to consolidate all of our H&S documentation and processes in one place, whilst still promoting strong ownership of health & safety at a regional and business level. We needed one centralised system that could be used by all staff and give us clarity of information, transparency of systems and processes, and automated reporting.”
After a formal evaluation of potential solutions, NTT chose Mango because of its ease-of-use and the strength of reference checks performed with existing clients.
And as Rachael explains, Mango has allowed them to go beyond their original objective: “Mango has exceeded our expectations. The enhanced transparency the system provides means that not only do we have an excellent overview of health & safety activity throughout the company, it has encouraged employees to take more responsibility for health & safety at their individual levels, assisting them to follow company processes and to prioritise required actions.”
