There are many good reasons why Management Reviews are much discussed and written about in quality management system (QMS) circles: they are absolutely key to the success of the ISO 9001 standard.
They’re where you step back, take stock, analyse data, ask questions, listen, and then move forward. And not just once a year either, but often and with as many of your team involved as possible. Oh yes, I’m a big fan of this clause.
But just in case you’re still not convinced, here are some blogs and webinars about Management Reviews that I’ve created over the past couple of years:
You need to do this so that you can ensure the system is:
The canny amongst you may have noticed that the clause doesn’t include the word “meeting”.
Management Reviews don’t have to be meetings. You could run reports to give to management. Perhaps use software options like skype, slack and so on.
At Mango, we like to have a meeting once a month and because we’re small, all staff are invited. This meeting is very useful as a teaching and coaching exercise for the less experienced staff members to learn.
Because we sell QMS software (Mango) the less experienced staff get to really understand what a QMS is - what better way for them to see how a QMS operates than for them to be part of the Management Review process?
These inputs are a handy way to create an agenda for the Management Review meeting. Although they are listed in an odd order, you can rearrange them into a logical order to suit your operation so that all areas are covered.
The agenda items include:
Check out this webinar I did a while back for some great tips on how to run your Management Review: How to Get More Value Out of Your Management Reviews
For example here at Mango here is our monthly Management Review agenda:
This should include any decisions made and list the actions that relate to opportunities for improvement. It should also include any changes to be made to the QMS, any additional resources, as well contain the minutes of the meeting plus any additional information like reports and data.
At Mango we minute each meeting and signoff and attach the minutes in Mango. Too easy!
View previous blogs in this series "How to Implement a QMS and Achieve ISO 9001 Certification":
How to Implement a QMS and Achieve ISO 9001 Certification - Part 1: Introduction
How to Implement a QMS and Achieve ISO 9001 Certification - Part 2: Customer Focus
How to Implement a QMS and Achieve ISO 9001 Certification - Part 3: Leadership
How to Implement a QMS and Achieve ISO 9001 Certification - Part 4: Engagement of People
How to Implement a QMS and Achieve ISO 9001 Certification - Part 5: Process Approach
How to Implement a QMS and Achieve ISO 9001 Certification - Part 6: Improvement
How to Implement a QMS and Achieve ISO 9001 Certification - Part 7: Evidence Based Decision Making
How to Implement a QMS and Achieve ISO 9001 Certification - Part 8: Relationship Management
How to Implement a QMS and Achieve ISO 9001 Certification - Part 12: Clause 5.2 Policy
How to Implement a QMS and Achieve ISO 9001 Certification - Part 15: Clause 6.2 Objectives
How to Implement a QMS and Achieve ISO 9001 Certification - Part 16: Clause 7.1 Resources
How to Implement a QMS and Achieve ISO 9001 Certification - Part 27: Clause 9.2 - Internal Auditing