How to Implement a QMS and Achieve ISO 9001 Certification: Clause 8.6 Release of Products and Services

Posted by Craig Thornton

Part 24: Clause 8.6 Release of Products and Services

Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it to your customer.

The standard talks about “planned arrangements … to verify that the product and service requirements are met”.  What this means in everyday English is that you decide what inspection and testing you will do to ensure the product or service is good enough for the customer.

During the production of your product or service you need to put some checks (maybe quality control points) in place to ensure that you meet your plans, and to assure yourself that what you are giving the customer is what they want.

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The easiest way of doing this is to look at your production (or service delivery) process and determine the key stages that you use.  Then look closely at the points in the process where you do quality checks (or inspection points).  

These points are the key parts of the “planned arrangements”.  

Then you’ll need to determine what records you’ll keep to prove that the product or service has passed or failed the quality checks.  In addition, work out which person (or persons) will decide whether the results have passed or failed.  Further, identify any equipment you use to determine if the product or service has passed or failed, because that equipment may need calibration.

For example, here at Mango we do extensive inspection and testing of the product before it is delivered to the customer.  The inspection and testing starts right upfront when we review the requirements documents to ensure that they are correct.  Next the developers do code reviews and peer reviews of each other’s work.  Then they do developer testing of the software.  This is followed by in-house testing by a support tester who confirms that the product is acceptable for the customer.  Due to the complexity of software, it’s just not feasible to test 100% of the code – instead, the testing programme must be extensive enough to cover the code, but at the same time it can’t take days and days to test.  Recording test results all along the chain is vital to the integrity of our product and therefore to our business, so senior staff have given our developers and testers extensive training on how to test and record results.  The whole process is documented in our Quality Manual, and each group uses a different tool to keep records. The developers record their test records in a product call Mantis, and the support tester has a test plan and records of that are kept in our Dropbox system.  It’s comprehensive because it has to be.  We want delighted customers – clause 8.6 is key in achieving this.


Takeaways

  1. Look at your process stages.
  2. Figure out the QC points during those stages.
  3. Determine how you inspect and test at those stages.
  4. Keep records of all testing.
  5. Make sure your staff are well trained on how to inspect and test your product or service.

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View previous blogs in this series "How to Implement a QMS and Achieve ISO 9001 Certification":

How to Implement a QMS and Achieve ISO 9001 Certification - Part 1: Introduction

How to Implement a QMS and Achieve ISO 9001 Certification - Part 2: Customer Focus

How to Implement a QMS and Achieve ISO 9001 Certification - Part 3: Leadership

How to Implement a QMS and Achieve ISO 9001 Certification - Part 4: Engagement of People

How to Implement a QMS and Achieve ISO 9001 Certification - Part 5: Process Approach

How to Implement a QMS and Achieve ISO 9001 Certification - Part 6: Improvement

How to Implement a QMS and Achieve ISO 9001 Certification - Part 7: Evidence Based Decision Making 

How to Implement a QMS and Achieve ISO 9001 Certification - Part 8: Relationship Management

How to Implement a QMS and Achieve ISO 9001 Certification - Part 9: Clauses 0.1, 0.2, 0.3, 1, 2 and 3 of ISO 9001:2015

How to Implement a QMS and Achieve ISO 9001 Certification - Part 10: Clauses 4.1, 4.2, 4.3 and 4.4 – Context, Interested Parties, Scope, QMS

How to Implement a QMS and Achieve ISO 9001 Certification - Part 11: Clauses 5.1 Leadership and Commitment

How to Implement a QMS and Achieve ISO 9001 Certification - Part 12: Clause 5.2 Policy

How to Implement a QMS and Achieve ISO 9001 Certification - Part 13: Clause 5.3 Roles, Responsibilities and Authorities

How to Implement a QMS and Achieve ISO 9001 Certification - Part 14: Clause 6.1 Actions to Address Risks and opportunities

How to Implement a QMS and Achieve ISO 9001 Certification - Part 15: Clause 6.2 Objectives

How to Implement a QMS and Achieve ISO 9001 Certification - Part 16: Clause 7.1 Resources

How to Implement a QMS and Achieve ISO 9001 Certification - Part 17: Clause 7.2 and 7.3 - Competence and Awareness 

How to Implement a QMS and Achieve ISO 9001 Certification - Part 18: Clauses 7.5 - Documented Information

How to Implement a QMS and Achieve ISO 9001 Certification - Part 19: Clauses 8.1 - Operational Planning and Control

How to Implement a QMS and Achieve ISO 9001 Certification - Part 20: Clauses 8.2 - Requirements for Products and Services

How to Implement a QMS and Achieve ISO 9001 Certification - Part 21: Clauses 8.3 - Design and Development

How to Implement a QMS and Achieve ISO 9001 Certification - Part 22: Clauses 8.4 - Control of Externally Provided Processes, Products and Services

How to Implement a QMS and Achieve ISO 9001 Certification - Part 23: Clauses 8.5 - Production and Service Provision

Tags: Quality Management, ISO 9001, ISO 9001 certification, ISO 9001 accreditation