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Clause 6.2 of ISO 9001: Objectives

When creating Quality Objectives for your Quality Management System (QMS) there is lots to think about and lots to ...
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Principle 7 of ISO 9001: Relationship Management

Building a relationship with your interested parties is another “no-brainer” but nevertheless companies seriously ...
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Principle 6 of ISO 9001: Evidence-Based Decision Making

We all know that decisions shouldn’t be made on information plucked from the air. We all know that gut-based decision ...
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ISO 9001 and Continuous Improvement

The fifth principle of a quality management system (QMS) almost goes without saying – continuous improvement. I write ...
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Principle 4 of ISO 9001: Process Approach

The Process Approach is a hugely important principle of a quality management system. t’s an important approach to use ...
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Quality Management System Principle 3: Engagement of People

In my travels I encounter many managers who believe that staff – in particular frontline staff - have little to offer ...
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Principle 2 of ISO 9001: Leadership

Running a Quality Management System (QMS) can feel like an uphill battle. Winning the hearts and minds of busy CEOs, ...
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Implement a QMS and Achieve ISO 9001 Certification with Customer Focus

Part 2: Customer Focus (For Part 1: click here) The first Quality Management System (QMS) principle is to have a ...
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