Not only do most organisations struggle to effectively manage their improvements and non-conformances, they also fail to adequately maintain their systems.
Many organisations complain about using hard copy forms or spreadsheets and often report delays in implementing action or improvements.
External auditors report failures in the corrective action process as being one of the most prevalent areas of non-conformance.
Mango’s Improvements module controls your organisation’s issues. Easy configuration ensures you can easily record, control and report on all of your organisation’s complaints, improvements and non-conformances.
It does this online and in stages that you define.
No hard copies are required as this module allows your employees to report and record issues directly into Mango in a paperless process. The system notifies employees both online and by email when they have an issue to action. Once assigned, the system constantly updates the issue’s status through user configurable workflow and status codes. Codes in use include investigation, corrective action, verification, and close off.
For specific ways in which Mango's Improvements Management module is used, check out the usage examples below or click here for more information.