Improvements & Non-Conformances

Improvements & Non-Conformances Made Easy

Not only do most organisations struggle to effectively manage their improvements and non-conformances, they also fail to adequately maintain their systems.

Many organisations complain about using hard copy forms or spreadsheets and often report delays in implementing action or improvements.

External auditors report failures in the corrective action process as being one of the most prevalent areas of non-conformance.

"Mango is easy to use, builds discipline and allows effortless monitoring of improvements"
Warren Taylor, Manager - Waimakariri District Council

Drive Business Improvements with Mango

Mango’s Improvements module controls your organisation’s issues. Easy configuration ensures you can easily record, control and report on all of your organisation’s complaints, improvements and non-conformances.

It does this online and in stages that you define.

No hard copies are required as this module allows your employees to report and record issues directly into Mango in a paperless process. The system notifies employees both online and by email when they have an issue to action. Once assigned, the system constantly updates the issue’s status through user configurable workflow and status codes. Codes in use include investigation, corrective action, verification, and close off.

With Mango you can:

  • Attach photos and files at any time during an investigation
  • Tailor the module and interface to reflect your organisation’s system
  • Identify trends and root causes
  • Monitor status of investigations
  • Save time and money getting information from other sites
  • Assign multiple investigators to an issue and notify investigators via email
  • Perform improvements in real time
  • Utilise a comprehensive report writer that allows reporting on any area of the database

For specific ways in which Mango's Improvements Management module is used, check out the usage examples below or click here for more information.

View a Demo of this Module


Related Blog Posts

Improvements & Non-Conformances in Mango: Usage Examples


The administrator has the final say on whether the corrective action is sufficient or needs further work.


Use Mango’s Improvement module to record improvements that need to be made to processes and equipment.


Use the Improvement module to record non-conformance to regulations and to ensure that audit findings are followed up, leading to corrective actions that add value to your organisation.

Quality reports

A comprehensive issue history using both logging and reporting is available providing management reviews with hard copies of reports when required. These reports are used to monitor the effectiveness of the quality system.

Standards Addressed
  • Clauses 8.5, 8.7 and 9.1.3 of ISO 9001
  • Clause 10.2 of ISO 14001
  • Clause 8.5 of ISO 22000
  • Clause 4.5.2 of OHAS 18001
  • Section 9 of the ISM Code
  • Clause 10 and 10.2 of ISO 22301
  • Clause 10 and 10.2 of ISO 27001
  • Clause 10 and 10.3 of ISO 45001

If You Think Mango Can Help You…
You’re Probably Right

To speak with one of our consultants about how Mango can help solve your QHSE compliance problems, either ask a question or arrange a demo.
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