Improvements & Non-Conformances

Improvements & Non-Conformances Made Easy

Not only do most organisations struggle to effectively manage their improvements and non-conformances, they also fail to adequately maintain their systems.

Many organisations complain about using hard copy forms or spreadsheets and often report delays in implementing action or improvements.

External auditors report failures in the corrective action process as being one of the most prevalent areas of non-conformance.



"Mango is easy to use, builds discipline and allows effortless monitoring of improvements"

Warren Taylor, Manager - Waimakariri District Council


Drive Business Improvements with Mango

Mango’s Improvements module controls your organisation’s issues. Easy configuration ensures you can easily record, control and report on all of your organisation’s complaints, improvements and non-conformances.

It does this online and in stages that you define.

No hard copies are required as this module allows your employees to report and record issues directly into Mango in a paperless process. The system notifies employees both online and by email when they have an issue to action. Once assigned, the system constantly updates the issue’s status through user configurable workflow and status codes. Codes in use include investigation, corrective action, verification, and close off.

With Mango you can:

  • Attach photos and files at any time during an investigation
  • Tailor the module and interface to reflect your organisation’s system
  • Identify trends and root causes
  • Monitor status of investigations
  • Save time and money getting information from other sites
  • Assign multiple investigators to an issue and notify investigators via email
  • Perform improvements in real time
  • Utilise a comprehensive report writer that allows reporting on any area of the database

For specific ways in which Mango's Improvements Management module is used, check out the usage examples below or click here for more information.