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Clause 8.6 of ISO 9001: Release of Products and Services

Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it ...
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Clause 8.5 of ISO 9001: Production and Service Provision

The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS.  With the addition ...
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Clause 8.4 of ISO 9001: Controlling Externally Provided Processes, Products and Services

Way back in Part 8 of this blog series I discussed the importance of relationship management in developing your quality ...
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Clause 8.3 of ISO 9001: Design and Development

By now you’ve no doubt realised that I’m a huge Deming fan.  The man was incredibly smart, creative and clear-sighted.  ...
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Clause 8.2 of ISO 9001 Certification: Requirements of Products and Services

It doesn’t take an entrepreneurial genius to realise that without your customers, your business doesn’t exist. Without ...
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Clause 8.1 of ISO 9001: Operational Planning and Control

So far in this blog series I’ve mostly talked about very high-level processes.  They’re what’s covered in clauses 4, 5, ...
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Clause 7.5 of ISO 9001: Documented Information

Since ISO 9001 became a standard back in 1987, one of its most debated issues is the number and type of documents that ...
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Clauses 7.2 and 7.3 of ISO 9001: Competence and Awareness

In this blog I’m combining the competence and awareness clauses.  I firmly believe that someone can only be deemed ...
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Clause 7.1 of ISO 9001 Certification: Resources

In the 2008 version of ISO 9001, the clause relating to resources was a paltry 31 words long.  Titled “Provision of ...
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Clause 6.1 of ISO 9001 - Actions to Address Risks and Opportunities

Over the years there have been many changes and additions to ISO 9001.  In my opinion some have been, at best, neutral ...
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