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Clause 10 of ISO 9001: Improvement

The final clause of ISO 9001 revolves around improvement and corrective action. This is the “Act” part of Deming’s ...

There are many good reasons why Management Reviews are much discussed and written about in quality management system ...

I think the internal auditing clause of ISO 9001 has had more articles, blogs, webinars, videos and letters to the ...

Clause 9.1 is all about measuring how well we are doing. This is the “check” part of Deming’s Plan-Do-Check-Act cycle. ...

What happens when something goes wrong? And how will you manage outcomes? With careful reading of clause 8.7.1 you’ll ...

Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it ...

The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS. With the addition of ...

Way back in Part 8 of this blog series I discussed the importance of relationship management in developing your quality ...

By now you’ve no doubt realised that I’m a huge Deming fan. The man was incredibly smart, creative and clear-sighted. ...

It doesn’t take an entrepreneurial genius to realise that without your customers, your business doesn’t exist. Without ...