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Implement a QMS and Achieve ISO 9001 Certification with Customer Focus

Part 2: Customer Focus (For Part 1: click here) The first Quality Management System (QMS) principle is to have a ...
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12 Warning Signs that your Management System has gone to the Dogs

And how to fix it if it has Recently I got into a conversation with a Quality Manager who was disappointed he’d missed ...
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Customer Satisfaction - The Beating Heart of Quality Management

Top tips for going beyond ISO 9001 Quality systems are very clear in their focus - it’s all about enhancing customer ...
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