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Clause 7.1 of ISO 9001 Certification: Resources

In the 2008 version of ISO 9001, the clause relating to resources was a paltry 31 words long. Titled “Provision of ...

SRM's Process to achieving ISO 9001 and 14001 Last year we were joined by Nicholas Graham, Managing Director of Safety ...

Over the years there have been many changes and additions to ISO 9001. In my opinion some have been, at best, neutral ...

When creating Quality Objectives for your Quality Management System (QMS) there is lots to think about and lots to ...

Building a relationship with your interested parties is another “no-brainer” but nevertheless companies seriously ...

We all know that decisions shouldn’t be made on information plucked from the air. We all know that gut-based decision ...

The fifth principle of a quality management system (QMS) almost goes without saying – continuous improvement. I write ...

The Process Approach is a hugely important principle of a quality management system. t’s an important approach to use ...

In my travels I encounter many managers who believe that staff – in particular frontline staff - have little to offer ...

Running a Quality Management System (QMS) can feel like an uphill battle. Winning the hearts and minds of busy CEOs, ...