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Customer Satisfaction - The Beating Heart of Quality Management

Top tips for going beyond ISO 9001 Quality systems are very clear in their focus - it’s all about enhancing customer ...
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Non-Conformance Reports (NCRs)

Bucket of slop - or pot of gold? Non-conformance Reports (NCRs) are varied – they can be anything from rework to ...
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Risk Management – Keep it Simple, Stupid

What can health & safety professionals learn from a jet aircraft designer? Looking out the window of my Bangkok ...
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