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Principle 6 of ISO 9001: Evidence-Based Decision Making

We all know that decisions shouldn’t be made on information plucked from the air. We all know that gut-based decision ...
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ISO 9001 and Continuous Improvement

The fifth principle of a quality management system (QMS) almost goes without saying – continuous improvement. I write ...
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Principle 4 of ISO 9001: Process Approach

The Process Approach is a hugely important principle of a quality management system. t’s an important approach to use ...
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Quality Management System Principle 3: Engagement of People

In my travels I encounter many managers who believe that staff – in particular frontline staff - have little to offer ...
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Principle 2 of ISO 9001: Leadership

Running a Quality Management System (QMS) can feel like an uphill battle. Winning the hearts and minds of busy CEOs, ...
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Implement a QMS and Achieve ISO 9001 Certification with Customer Focus

Part 2: Customer Focus (For Part 1: click here) The first Quality Management System (QMS) principle is to have a ...
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Steve Jobs and the Quality Profession

Learning from a legend Looking through YouTube the other day (what a fantastic resource YouTube is for quality!), I ...
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The Power of QHSE Done Right

A masterclass from Disney If there’s one place in the world that wears its QHSE compliance proudly on its sleeve, it’s ...
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Quality Costs and the Hidden Factory

Quality knowledge from an old master The lucky among us can point to a teacher, mentor or writer who made us see the ...
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12 Warning Signs that your Management System has gone to the Dogs

And how to fix it if it has Recently I got into a conversation with a Quality Manager who was disappointed he’d missed ...
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