For Waimakariri District Council’s Building Unit, Mango has been a “game changer” - both in how it operates and the level of service it provides to its customers.

The benefits have been wide and varied, including time & cost savings; improved customer services; better communication & reporting; productivity gains and increased employee satisfaction.

“We’ve achieved all our goals and more with Mango,” says Warren Taylor, Building Unit Manager at Waimakariri District Council. “Our previous management system was paper-based and very labourious. It wasn’t adding any value, was really difficult to use and offered no transparency.”

Waimakariri District Council was introduced to Mango by their ISO 9001 auditor who recommended they take a closer look. “There was a real stigma attached to our existing system so when we saw how interactive and user-friendly Mango was, it was an easy decision,” says Warren.

In Mango Warren saw a system that could be the catalyst for change: “We wanted a system that would allow us to demonstrate continuous improvement – not just talk about it as some pipe dream. Mango allowed us to stop talking about the need to improve and actually be able to demonstrate that we were improving.”