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There are many aspects of quality in a business context, though primary is the idea the business produces something, whether it be a physical good or a particular service. These goods and/or services and how they are produced involve many types of processes, procedures, equipment, personnel, and investments, which all fall under the quality umbrella. On this page you'll find resources here that are useful to learners of all skill levels.

There are many aspects of health and safety in a business context. What’s important is that you treat H&S as part of your day-to-day business and manage it proportionately to the level of risk at your work. On this page you'll find resources here that are useful to learners of all skill levels.

There are many aspects of environment management in a business context. What’s important is that you treat the environment as part of your day-to-day business and manage it proportionately to the level of risk at your work. On this page you'll find resources here that are useful to learners of all skill levels.

There are many aspects of QHSE in a business context. What’s important is that you treat QHSE as part of your day-to-day business and manage it proportionately to the level of risk at your work. On this page you'll find resources here that are useful to learners of all skill levels.

There are many aspects of food safety in a business context. What’s important is that you treat food safety as part of your day-to-day business and manage it proportionately to the level of risk at your work. On this page you'll find resources here that are useful to learners of all skill levels.

There are many aspects of information security in a business context. What’s important is that you treat information security as part of your day-to-day business and manage it proportionately to the level of risk at your work. On this page you'll find resources here that are useful to learners of all skill levels.

How to Reduce Paperwork, Save Time and Save Lives

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Reduce paperwork, save time, and save lives with the transition from paper to electronic storage. Discover the challenges and solutions in this insightful blog post.

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How Quality Management Software Solves ISO 9001 Compliance Problems

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How Quality Management Software Simplifies ISO 9001 Compliance. Did you know that it’s been estimated that 90% of all spreadsheets have errors in them? How many spreadsheets are you using to manage..

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3 Things You Should Know About ISO 9001

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Elevate your quality management system with ISO 9001. Standardised processes are important for large corporations and small businesses alike. They help to deliver the highest quality products and..

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7 Things You Need to Achieve Quality Management Compliance: The Essential Checklist

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Quality Management Compliance is essential for any business. To maintain Quality Management Compliance, you need to make sure that you are following the right procedures and using the correct tools...

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The Ultimate Guide to Compliance Management Software & Solutions

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Compliance management solutions: What are they? Compliance management solutions are software applications that help you manage compliance with various regulations, standards and other legal..

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"It's All About the People" - QHSE Lessons from the Apollo Mission to the Moon

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One of the joys of listening to podcasts is stumbling into shows that provide really interesting insights for QHSE (quality, health and safety, and environmental) Professionals. My latest podcast..

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This is Why Customers Love Mango

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In this video, we asked a few of our clients whether they would recommend Mango to other businesses in their industry and this is what they said. Check out the video here:

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We have Some Important News

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Mango has been purchased by Alcumus. We are very excited to now join the Alcumus Group of companies. The leadership team at Mango will continue on in their roles and all our partners around the world..

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What is a JSA, JHA, SWP, SOP, SWMS or a RAM?

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A common question we get here at Mango is what is the difference between a Job Safety Analysis (JSA), a Job Hazard Analysis (JHA), a Safe Work Procedure (SWP), a Safe Work Method Statement (SWMS) or..

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What is the Best Way to Determine that Policies are Understood?

Compliance Conversations

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What Should a Policy Contain?

Compliance Conversations

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What is the Purpose of a Policy?

Compliance Conversations

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Will You Continue to do Remote Auditing?

Compliance Conversations

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When Remote Auditing Were There Any Unexpected Outcomes?

Compliance Conversations

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Is Remote Auditing Effective?

Compliance Conversations

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When Doing Remote Audits Have Any Processes Changed?

Compliance Conversations

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Is Remote Auditing hard to do?

Compliance Conversations

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Are Organisations Satisfied with being ISO Certified? - Read our ISO Insights Report 2020

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In this blog you will discover 6 insights from 110 companies that are certified to ISO Management System standards. We created the ISO Insights Report 2020 so that we could share some of the best..

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Will Your Compliance Department Survive?

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One of the biggest QHSE compliance challenges we see, is a disconnect between the Compliance Department and the rest of the organisation. In these times of world-wide pandemics, organisations will be..

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2020 ISO Survey - Please Contribute

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Are you getting value from your ISO management system? We would love to hear your comments. The 2020 survey is here. From the survey we will create a free report for you to analyse and implement some..

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It's time to up-your-game on maintenance and be more preventative (and less reactive)

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In the olden days (say 15 years ago), companies would close down over the Christmas period and do their preventative maintenance. But as businesses got busier and busier and costs were cut, equipment..

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10 Things to Consider When Purchasing QHSE Software

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If it’s one thing we have all learnt over the past 5 months, it is that businesses have the ability to pivot their digital roadmap and move online at a greater speed. Things that seemed impossible..

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An Easy Process to Create Effective Training Plans Post Lock-down

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With lock-downs easing and some companies returning back to work, you need to get your planning well underway. Creating effective training plans that add value to your business is one of your first..

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Setting New Compliance Objectives Post Lock-down

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Now that lock-downs are easing and companies are returning back to work; as Compliance people we need to get ourselves well prepared for any future major events. In this blog we discuss item #2 of..

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After lockdown, what is the first thing a Compliance Person should do?

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In my opinion it is to have a strategic compliance review and agree on a plan for improvement. As Compliance Managers, in this new normal, you need to be well prepared because this is going to be a..

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10 Things for Compliance People to Do After Lockdown

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Across the globe, millions of organisations (just like yours) are moving back to the office, factories and warehouses after quarantine/isolation and entering a "new normal". As Compliance Managers,..

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How do you know if training is valuable?

Compliance Conversations

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Performance Evaluation and Resourcing

Compliance Conversations

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Why does the compliance department get treated like an overhead?

Compliance Conversations

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What is the point of a policy?

Compliance Conversations

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What Does Lessons Learned Mean?

Compliance Conversations

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Are Safe Work Method Statements Required?

Compliance Conversations

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Why is Improvement Culture Important?

Compliance Conversations

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Not Raising Internal Non-Conformances

Compliance Conversations

In this episode, Peter and Craig were joined by Andrew Thornhill to discuss why people don't raise internal non-conformances. Andrew is an auditing consultant, and has many..

Beginner

How To Address Organisational Training Issues

Video Blog Series

Training in the workplace can be linked to every job. Employees have to be competent in their tasks, as well as continuously learning new skills which often involves instruction.

..

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Update Your Disaster Recovery Plan as Things Change

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As countries and organisations make their way down through the Covid-19 alert levels, and move towards the "new normal", we have a tendency to forget what we learnt. Some of these "learnings" need to..

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Now’s the Perfect Time to Conduct Internal Auditor Training

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Good internal auditors are hard to find. If you do get a good one nurture them. Give them extra training. At the same time make sure they don’t leave your business. They are really valuable to your..

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Tidy Up Your Compliance Evidence and Get Ready for External Audit

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As a Compliance Professional, one of the worst feelings you get is when the your Manager asks for evidence and you can’t find it because it's not where it should be. It is worse when the External..

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Use the Lockdown Time to Review Your Objectives and Reset Them

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Reviewing and maybe resetting your business objectives is an often overlooked compliance activity. By overlooking them you put your business at risk. External ISO Auditors, that I have spoken to..

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Now is the Perfect Time to Review your Risk Registers

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The review of your business risks is not only a requirement of meeting ISO standards but it's an important part of your business planning and business continuity. Your business risks continue to..

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Is Your Internal Audit Frequency Causing Waste?

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An often over-looked part of your company’s compliance system is the internal audit schedule. If you aren't careful, your internal audit schedule can cause a lot of waste. You could be auditing..

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Tips and Tricks to Consider When Reviewing Your QHSE Manuals

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Compliance professionals, admit it. Working from home has given you time to do those QHSE administration jobs that have been on the "backburner" for years. One of those jobs is to review your QHSE..

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What You Need to Know When Planning Your Professional Development

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Business experts are talking about a massive digital transformation for business over the next 12-24 months. Some businesses will leap ahead with technology and some businesses will be left behind...

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Review Your Legal and Other Requirements Register

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Here's a call out to all Compliance Professionals. Now's the perfect time to look at those jobs that you almost never get around to. This time, you need to review your legal and other requirements..

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Create and Review Your Interested Parties Register

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Once again fellow Compliance Professionals, during this unprecedented time of lockdowns, quarantines and social distancing, it's time to look at those jobs you almost never get around to. This time,..

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It's About Time to Review Your Training Courses and Materials

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Once again, during this unprecedented time of lockdowns, quarantines and social distancing, it's time for Compliance Professionals to look at those jobs that you almost never get around to. This..

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It's a Good Time to Review Your Training Plans and Budgets

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Once again during this unprecedented time of lockdowns, quarantines and social distancing, it's time for Compliance Professionals to look at those jobs that you almost never get around to. This time..

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Now's the Time for You to Demand that Certification Bodies Conduct Audits Remotely

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With the COVID-19 outbreak in full swing and most sites in lock down, some of the regulations around on-site certification body audits of standards like ISO 9001, ISO 14001, ISO 45001, ISO 22000 and..

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Now's the Time to Review Your Safety Data Sheets

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Once again during this unprecedented time of lockdowns, quarantines and social distancing, it's time for Compliance Professionals to look at those jobs that you almost never get around to. This time..

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Why Not Conduct Your Performance Reviews now?

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During this unprecedented time of lockdowns, quarantines and social distancing, it's time for Compliance Professionals to look at those jobs that you almost never get around to. In this case it's..

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Top 10 Tips for Running Your Next Remote Meetings

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With the number of remote meetings exploding all over the world at present, it's timely to look at some good practise for running those meetings. I sat down with John Watt, a very successful Mango..

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Consider data from different parts of your business to identify improvement opportunities

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So you've had a non-conformance reporting (NCR) or improvement database for a while now. But you suspect not all your NCRs or your improvement ideas are recorded in it. Therefore, sometimes you need..

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Time to Review Your Non-Conformance Report (NCR) Database for Further Improvement Opportunities

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So you have a great NCR/improvement database. You have spent weeks tidying up the data. In the previous blog we discussed how to tidy up the NCR data. You have trained your staff on how to record..

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It's Time to Tidy Up Your Improvement/Non-Conforming Report (NCR) Data

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In today’s busy work environment Compliance Professionals have to juggle a lot of hats. With integrated management systems like quality, health and safety, environmental, information security and..

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Disaster Recovery Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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6 Tips on Business Continuity Planning in Times of Crisis

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We are in a pandemic. Government's around the world are demanding people isolate and work from home. As a Compliance Professional, it’s time to reach for the Disaster Recovery Plan (DRP) or your..

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26 Ideas for Working from Home for Compliance Professionals

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Let's assume a few things. You are one of the millions that now have to work from home due to the Coronavirus Pandemic. Or you are planning to work from home very soon. You work in Compliance - i.e...

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Confined Spaces in Your Workplace - The 5 Minute Safety Series

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In this blog you will learn about how to manage the safety involved with working in confined spaces in your workplace. This is presented by Michael Terry of Momentum Safety. Michael discusses what..

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What is ISO Certification? - The IRM Systems ISO Compliance Series

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In this blog we talk about the process for ISO certification. This leads on from the previous blog about different roles organisation when getting ISO Certification. Andrew Thornhill from IRM Systems..

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ISO 9001, ISO 14001, ISO 45001 Eco System Explained - The IRM Systems ISO Compliance Series

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Our Mango partner Andrew Thornhill from IRM Systems explains the ISO Eco System. He answers these questions when getting certified to an ISO standard: Who are the different organisations involved?..

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Hazardous Chemicals in Your Workplace - The 5 Minute Safety Series

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In this blog we talk about how to control hazardous chemicals in your workplace. Check the video out as Michael Terry of Momentum Safety discusses what you need to know about hazardous chemicals in..

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Everything You Need to Know About Office Ergonomics - The 5 Minute Safety Series

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Office ergonomics is about setting up the workplace to suit you and not having to adopt your body to suit the workplace. In this video you will learn from Michael Terry of Momentum Safety about..

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What Value Do you Get from a Certification Body Audits?

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You are often looking at certification to ISO standards from your own point of view. So what is a Certification Body's (CB) views on ISO certification? We were lucky enough to have Leon Michailidis..

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ISO Compliance Myths part 2 - Learn from a Certification Body

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In this video you will learn more common myths associated with compliance. The presenter Leon Michailidis, from Equal Assurance, describes more ISO certification myths and how they might affect you...

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ISO Compliance Myths - Learn from a Certification Body

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In this video you will learn about some of the common myths associated with compliance. This is from a Certification Bodies' (CB) point of view. The presenter Leon Michailidis, from Equal Assurance,..

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What Value Do You Get From an External ISO Audit? Certification Body Speaks

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You are often looking at certification to ISO standards from your own point of view. However, we get audited by an organisation called a Certification Body (CB). What are their views on ISO..

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The Ultimate Guide to Going to the Gemba

The Ultimate Guide to Going to the Gemba (The Real Place) Free Download Use this E-Book to help you understand and implement Gemba Walks.

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Quality vs. Health and Safety Managers - Mango Partner Panel 2019

Video Blog Series

This video is a little contentious, and may not be for everyone. We asked our approved Mango partners whether quality managers make better health and safety professionals than..

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Quality vs. Health and Safety Managers

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In this video, we are going to hear from our approved Mango partners discussing a contentious question. That is: Do quality managers make better health and safety managers than health and safety make..

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Do Your Employees Understand the Purpose of Compliance?

Video Blog Series

In this video, we are going to hear from ten approved Mango partners discussing whether employees know the purpose of compliance systems. In particular, we asked them to explain..

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Do Your Employees know the Purpose of a Compliance System?

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Employees and Compliance - Is there a knowledge gap? In this video, we are going to hear from ten approved Mango partners discussing whether employees know the purpose of compliance systems. In..

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Podcast Ep. 24 - Establishing Value Adding Objectives to your Management System

"If you get enough people pursuing the same objective, you then start to get thing happening within the organisation"

In this episode of the Quest to QHSE Podcast, we were joined by Gary..

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Are Take-5's Effective?

Video Blog Series

In this video, 10 Mango Partners share their thoughts Take-5's. Are they REALLY the best way to ensure employees are aware of hazards, risks and environmental factors they may be..

Beginner

Are Take-5's Effective?

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In this video, we are going to hear 10 Mango partners thoughts on Take-5's. Are take 5's the best way to ensure your staff know of the environment, the hazards, the risks and what they're going to be..

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Food Fraud Damages the Reputation of our Food Safety Management Systems

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Food fraud appears to be on the rise. It is damaging lives, reputations and incomes. This is serious stuff. This troubling news is close to home. Well it comes out of Australia.

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ISO Insights Report 2019

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In this blog you will discover 6 insights from 242 companies that are certified to ISO Management System standards. We created the ISO Insights Report 2019 so that we could share some of the best..

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What is meant by the Audit Objective, Scope and Criteria?

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This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog Andrew talks about how you can define a clear and concise audit objective, scope and..

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Online vs Offline Induction

Video Blog Series

In this video, 10 Mango Partners share their thoughts on inductions - what should be in them, whether they should be online or offline, and how you know if they have been..

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The Quest To QHSE Podcast

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25 episodes. 17 Panelists. 16+ hours of QHSE knowledge. Thousands of podcast listens. This week we posted the final podcast episode of The Quest to QHSE for 2019. We have been lucky enough to have 17..

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Podcast Ep. 25 - Top Tips for Manual Handling

The Quest to QHSE Podcast Episode 25 Free Download

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Inductions - What should be in them? Should they be Online or Offline?

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This is the fourth video in a series hosted by Mango featuring our Partners from across the world. In this video, we are going to hear 10 Mango partners thoughts on inductions. What should be in an..

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The difference between first party audits, second party audits and third party audits

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This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog, we’re going to take a look at what we mean by the terms first party audit, second..

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How to take action on risks and opportunities

IRM Video Blog Series

Taking actions on risks and opportunities can be a grey area for some organisations - this video, created by Mango Partner, Andrew Thornhill explains how you can do this.

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What makes a good compliance Manager?

IRM Video Blog Series

What makes a good compliance manager? Everyone thinks they are good, having done courses and completing qualifications, but what is it that actually makes them GOOD?

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What Makes A Good Compliance Manager?

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This is the third video in a series hosted by Mango featuring our Partners from across the world. In this video, we are going to hear the partners thoughts on what makes a good compliance manager...

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What is the purpose of frequency rates?

IRM Video Blog Series

What is the purpose of frequency rates? Can you believe them, or should you question them? Watch this video to hear what 10 compliance professionals had to say.

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What is the value in getting certified these days

IRM Video Blog Series

Is there any value in getting certified these days? Some people think there is lots of value, while others do not see the point of doing this. Watch this video to hear what 10..

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How to identify the needs and expectations of interested parties (Clause 4.2)

IRM Video Blog Series

What is an interested party? What needs and expectations do they have that I am responsible for? Watch this short video to find out.

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What is the Purpose of Frequency Rates?

Blog Post

This is the second video in a series hosted by Mango featuring our Partners from across the world. In this video, we are going to hear the partners thoughts on whether you can believe frequency..

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Podcast Ep. 23 - Root Cause Analysis - Tools, Tips and Tricks

The Quest to QHSE Podcast Episode 23 Free Download

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The 7 Key Principles of Internal Auditing

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This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog we’ll learn about the 7 key principles of effective management system auditing...

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How to assess the context of the organisation (clause 4.1)

IRM Video Blog Series

This is a new requirement under ISO45001, ISO9001 and ISO 14001 - watch the video to find out everything you need to know.

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What is the Value in getting ISO Certification these days?

Blog Post

Should you get certified? Some people think there is no value in doing this, others think there is an abundance of value. Now is the time to hear what the professionals have to say. This is the first..

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Podcast Ep. 22 - Freshening Up your Internal Audit Programme

The Quest to QHSE Podcast Episode 22 Free Download

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Top 5 Tips for Conducting a Valuable internal audit

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This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog, you will learn our top 5 tips for conducting a valuable internal audit of your..

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What to do if an auditee produces additional evidence after the audit

IRM Video Blog Series

Have you ever been in a situation where the Auditee produces more evidence AFTER the audit is finished?

What do you do in this situation? Is the organisation now conforming?..

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How to communicate a finding of non-conformance

IRM Video Blog Series

The term non-conformance has a bit of a negative connotation and some people can be a bit defensive, so in this video, Andrew Thornhill is going to provide an approach you can..

Beginner

How to Write Clear and Concise Audit Findings

IRM Video Blog Series

It can often be hard to write clear audit findings, particularly statements of non-conformance. Communicating these findings in a clear way is going to be a crucial part of the..

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People skills that are important for an effective audit

IRM Video Blog Series

While technology is often used to enhance the audit process, people skills are still going to be immensely important in order to make the process run as smoothly as possible.

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How to audit a process that is not defined

IRM Video Blog Series

In this4 minute video, Andrew Thornhilllooks at some strategies you can use when auditing a process that is not defined.

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Types of Questions to ask in an internal audit

IRM Video Blog Series

There is a variety of question styles to use when conducting your internal audits. There are also some question styles you should avoid at all costs.

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How to audit an operational activity that you do not know much about

IRM Video Blog Series

Have you ever been assigned to audit an operational activity that you do not know much about? You're left feeling a little confused and not confident with the audit? Watch this..

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Steps to take if the auditee is uncomfortable with the audit process

IRM Video Blog Series

In this video, Andrew Thornhilldiscusses some strategies you can employ if you come across a situation where the auditee is uncomfortable.

Beginner

How much audit evidence is enough to draw a factual finding

IRM Video Blog Series

How do you know if you have enough evidence to be able to draw a finding of either conformance or non-conformance? In this video, you will find out how much you need.

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How to gather objective audit evidence

IRM Video Blog Series

As a result of watching this4 minute video,you will be able to develop clear and concise auditing findings that are supported by evidence.

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How to create an audit plan

IRM Video Blog Series

In this4 minute video, Andrew Thornhilltakes a look at whether you actually NEED an audit plan. He also gives some tips into how to create an effective one.

Beginner

Top 5 Tips for conducting an internal audit schedule

IRM Video Blog Series

In this video, you will hear fromAndrew Thornhilldrawing on 25 years experience conducting audits, and sharing his top 5 tips for conducting valuable audits.

Beginner

Audit Objective, Scope and Criteria

IRM Video Blog Series

After watching this video,you will learn the difference between these terms, and as a result will be able to communicate them to ALL parties involved in the audit process.

Beginner

Difference Between First, Second and Third Party Audits

IRM Video Blog Series

First party audits, second party audits and third party audits - what is the difference between these?

These are terms you may hear when getting involved in management system..

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Is it Time for Remote Auditing to be Widely Adopted?

Blog Post

We are hearing organisations ask: “why can’t my Certification Body Auditors audit my management system remotely? I use cloud based software, so they don’t need to come to my office to read documents..

Beginner

How to Create an Internal Audit Schedule

IRM Video Blog Series

How to develop an internal audit schedule

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The 7 Key Principles of Internal Auditing

IRM Video Blog Series

The 7 Key Principles of Internal Auditing

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Why Conduct Internal Audits?

IRM Video Blog Series

WHY conduct internal audits?

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What recurrent events are needed to complete under ISO 45001?

IRM Video Blog Series

What recurrent events do I need to complete under ISO 45001?

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How does the introduction of ISO 45001 affect my organisation?

IRM Video Blog Series

How does the introduction of ISO 45001 affect your organisation?

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How to demonstrate conformance to the external auditors

IRM Video Blog Series

How do we demonstrate conformance to the external auditor.

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Podcast Ep. 21 - Your QHSE Tool for 2019: Going to the Gemba

The Quest to QHSE Podcast Episode 21 Free Download

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Why Conduct Internal Audits?

Blog Post

This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog you will learn about why a robust internal audit program can offer substantial value..

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What Recurrent Events Do I Need to Complete Under ISO 45001?

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This is a video series from Mango partner Andrew Thornhill from IRM Systems in Melbourne, Australia. In this blog we identify all the recurrent events that an organisation needs to perform under ISO..

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Podcast Ep. 20 - Measures for excellence: How to Improve the Health and Safety Performance of your organisation

The Quest to QHSE Podcast Episode 20 Free Download

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Podcast Ep. 19 - How to use Safe Work Method Statements (SWMS's)

The Quest to QHSE Podcast Episode 19 Free Download

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Hazardous Chemical Video Series - Part 8 of 8: Storage for hazardous chemicals

Blog Post

In the last of the whiteboard sessions with Laurie O'Donoghue from Total Management & Training, you'll learn how important it is for you to keep up to date records for the hazardous chemicals you..

Beginner

Podcast Ep. 18 - Discover the best ways to provide your board of directors with the health and safety knowledge they need

The Quest to QHSE Podcast Episode 18 Free Download

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Emergency Procedures for hazardous chemicals

Blog Post

Do you know much about the Emergency Procedures for hazardous chemicals? If not you need to watch this video In this seventh whiteboard session with Laurie O'Donoghue from Total Management &..

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Hazardous Chemical Video Series - Part 6 of 8: What Training Should be provided for hazardous chemicals

Blog Post

What training do you need for hazardous chemicals? In this sixth whiteboard session with Laurie O'Donoghue from Total Management & Training, you will find out what training you will need for..

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Podcast Ep. 17 - How to link your HSEQ Programme to your supplier relationship and performance management system

The Quest to QHSE Podcast Episode 17 Free Download

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Control Measures to Consider when using Hazardous Chemicals

Blog Post

Do you know what control measures you have to consider when using hazardous chemicals at your workplace? Do you need Personal Protective Equipment (PPE) and if you already have some in your workplace..

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Conducting a Hazardous Chemicals Risk Assessment

Blog Post

Do you know how to conduct a risk assessment for your hazardous chemicals? The forth whiteboard session with Laurie O'Donoghue from Total Management & Training, gives you advice on how to conduct a..

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Podcast Ep. 16 - How to Align and Achieve Business SMART Goals and Objectives

The Quest to QHSE Podcast Episode 16 Free Download

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Where to get Information on Hazardous Chemicals

Blog Post

Have you ever wondered what those labels mean on hazardous chemicals? In this third whiteboard session with Laurie O'Donoghue from Total Management & Training, he tells you how you find information..

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Storage for hazardous chemicals

Hazardous Chemicals Video Series

How to store Hazardous Chemicals safely

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Emergency Procedures for Hazardous Chemicals

Hazardous Chemicals Video Series

Emergency Procedures for Hazardous Chemicals

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What training should be provided for Hazardous Chemicals

Hazardous Chemicals Video Series

What training should be provided for Hazardous Chemicals

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Control Measures to consider when using Hazardous Chemicals

Hazardous Chemicals Video Series

Control Measures to consider when using Hazardous Chemicals

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Conducting a Hazardous Chemicals Risk Assessment

Hazardous Chemicals Video Series

How to conduct a hazardous chemical risk assessment

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Where to get information on Hazardous Chemicals

Hazardous Chemicals Video Series

Where to get information on Hazardous Chemicals

Beginner

The Globally Harmonised System (GHS)

Hazardous Chemicals Video Series

The Globally Harmonised System (GHS)

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Overview of Hazardous Chemicals

Hazardous Chemicals Video Series

Overview of hazardous chemicals

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The Globally Harmonised System

Blog Post

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Podcast Ep. 15 - Workplace Rehabilitation Best Practices

The Quest to QHSE Podcast Episode 15 Free Download

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Managing Hazardous Chemicals in the Workplace

Blog Post

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Podcast Ep. 14 - Picking a Winner when it comes to a quality improvement system

The Quest to QHSE Podcast Episode 14 Free Download

Picking a winner when it comes to a quality improvement system

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Podcast Ep. 13 - A New Approach to Root Cause Analysis

The Quest to QHSE Podcast Episode 13 Free Download

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Podcast Ep. 12 - Transition from OHSAS 18001 to ISO 45001

The Quest to QHSE Podcast Episode 12 Free DownloadTransition from OHSAS 18001 to ISO 45001

Beginner

Podcast Ep. 11 - The Problem With Zero Harm

The Quest to QHSE Podcast Episode 11 Free DownloadThe Problem With Zero Harm

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Podcast Ep. 10 - Value Stream Mapping

The Quest to QHSE Podcast Episode 10 Free DownloadValue Stream Mapping

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Podcast Ep. 09 - Why is Health and Safety Management Obsessed with Process?

The Quest to QHSE Podcast Episode 9 Free DownloadWhy is Health and Safety Management Obsessed with Process?

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Podcast Ep. 08 - Top Tips for Implementing 5S

The Quest to QHSE Podcast Episode 8 Free DownloadTop Tips for Implementing 5S

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Do Health and Safety Regulations Reduce Injury Rates? Well it’s time to have your say.

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It has just been announced that the New Zealand Government are seeking feedback on some old Health and Safety regulations.

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Podcast Ep. 06 - How to Use Lean Improvements to Save Your Company Money

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Podcast Ep. 05 - Top Tips for an Integrated Management System

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Podcast Ep. 04 - Top Tips for Compliance to PSM Requirements

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Podcast Ep. 03 - What Types of Questions should I ask in an internal audit?

The Quest to QHSE Podcast Episode 3 Free DownloadWhat Types of Questions should I ask in an internal audit?

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Podcast Ep. 02 - ISO 45001 One Year On

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Podcast Ep. 01 - Has Health and Safety Lost its Way?

The Quest to QHSE Podcast Episode 1 Free Download Has Health and Safety Lost its Way?

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Introducing... The Quest to QHSE Podcast

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I am really pleased to introduce my new QHSE podcast. It's called The Quest to QHSE. It is proudly sponsored and brought to you by Mango. The podcast, which is hosted by me, will feature weekly..

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The Importance of Communicating With Your Customers

Blog Post

This is a guest blog from Nathan Cottom, Mango Operations Manager. In my past blog post, I discussed the importance of listening and responding to your customers. Communicating with your customers..

Beginner

The Importance of Listening to Your Customers

Blog Post

This is a guest blog from Nathan Cottom, Mango Operations Manager. Listening to your customers and responding to their feedback is one of the most important things you can do in your business. By..

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The Ultimate Guide to Achieving ISO 27001:2015 Certification

The Ultimate Guide to Achieving ISO 27001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 27001:2015 certification.

Beginner

ISO 27001 Information Security Management Standard - Certification Step 4

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Part 41 - Getting Certified to ISO 27001 – You're Certified. After many thousands of hours and plenty of hard work, you have created, established and are maintaining your information security..

Beginner

ISO 27001 Information Security Management Standard - Certification Step 3

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Part 40 - Getting Certified to ISO 27001 – The Stage 2 Audit Following your ISO 27001 Stage 1 Audit now is the time for you to arrange your Stage 2 on-site certification audit by your Certification..

Beginner

ISO 27001 Information Security Management Standard - Certification Step 2

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Part 39 - Getting Certified to ISO 27001 – The Stage 1 Audit After you have selected your Certification Body and got them all signed up, now is the time to book in your Stage 1 audit. Stage 1 is..

Beginner

ISO 27001 Information Security Management Standard - Certification Step 1

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Part 38 - Getting Certified to ISO 27001 – Selecting Your Certification Body So you have created your information security system management system (ISMS). Now how do you get it certified to ISO..

Beginner

ISO 27001 Information Security Management Standard - Clause A.18

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Part 37 - A18 Compliance It almost goes without saying that when you commit to ISO 27001 that you then must commit to all your legal, statutory, regulatory or contractual obligations. It seems a..

Beginner

ISO 27001 Information Security Management Standard - Clause A.17

Blog Post

Part 36 - A17 Information Security Aspects of Business Continuity Management Business continuity management (BCM) is a hot topic at the moment. From Wikipedia: “Business continuity planning (or..

Beginner

ISO 27001 Information Security Management Standard - Clause A.16

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Part 35 - A16 Information Security Incident Management A key part of any management system is the capturing of incidents and improvements. ISO 27001 is no different. Any time you have an incident it..

Beginner

ISO 27001 Information Security Management Standard - Clause A.15

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Part 34 - A15 Supplier Relationships Having mutually beneficial supplier relationships is one of the key basics of running any management system. I have previously written about this in my ISO 9001..

Beginner

ISO 27001 Information Security Management Standard - Clause A.14

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Part 33 - A14 System acquisition, development and maintenance This clause of the Annex A of ISO 27001 provides a really important strategy for your ISO information security management system. That..

Beginner

ISO 27001 Information Security Management Standard - Clause A.13

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Part 32 - A13 Communications Security This clause of Annex A of ISO 27001 captures two areas of information security, namely network security and information transfer. The way I see it, is that..

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ISO 27001 Information Security Management Standard - Clause A.12

Blog Post

Part 31 - A12 Operations Security This clause in the Annex of ISO 27001 is another really “meaty” clause that gets to the heart of preventing loss or availability, confidentiality and integrity of..

Beginner

ISO 27001 Information Security Management Standard - Clause A.11

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Part 30 - A11 Physical and Environmental Security This clause in the Annex of ISO 27001 is all about how you manage the physical security of your business. This covers both the facilities you work in..

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ISO 27001 Information Security Management Standard - Clause A.10

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Part 29 - A10 Cryptography This objective of the clauses in A.10 in the annex of ISO 27001 is to ensure the proper and effective use of cryptography to protect the confidentiality, authenticity..

Beginner

ISO 27001 Information Security Management Standard - Clause A.9

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Part 28 - A9 Access Control This clause in the Annex of ISO 27001 is probably the most talked about and most important clause of the whole Annex. Your information security management system (ISMS)..

Beginner

The Great Sausage Sizzle Scandal of 2018

Blog Post

Has health and safety gone mad? I wrote an article on LinkedIn last week about a very topical issue here in NZ and Oz.

Expert

ISO 27001 Information Security Management Standard - Clause A.8

Blog Post

Part 27 - A8 Asset Management The A.8 clause of Annex A of ISO 27001 is all about managing your business’s assets. It lists some really valuable requirements for any business. First up -..

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Great Britain Releases Interesting Health and Safety at Work Statistics

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Summary statistics - 2017/18 The British Government have just released some workplace health and safety statistics for the year 2017/18. This data is based on RIDDOR - Reporting of Injuries, Diseases..

Expert

ISO 27001 Information Security Management Standard - Clause A7

Blog Post

Part 26 - A7 Human Resource Security This clause of Annex A is probably the best structured of all the requirements listed in the Annex. It details the management system requirements for employees..

Beginner

AS/NZS ISO 45001 - What Does this Mean for New Zealand Businesses?

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The AS/NZS ISO 45001 standard has just been published in Australia and New Zealand. On the Standard New Zealand's news website Touchstone AS/NZS ISO 45001:2018 provides: "... a robust and effective..

Intermediate

What were the reasons for a Food Recall in 2018?

Blog Post

Food Standards Australia New Zealand have just released their Annual Report. One aspect we always look at closely in these annual reports is food recalls. In my opinion a food recall is a good..

Expert

First Defended Hearing for New Zealand's Health and Safety at Work Act 2015

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Sentencing Expectations for Health and Safety at Work Act Breaches

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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ISO 27001 Information Security Manual Template

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Mango is Officially ISO 27001 Certified

Blog Post

Ding, ding, ding! We are officially certified to ISO 27001! With cyber attacks on the rise, information security has become more vital for businesses (big or small). So it only made sense for us to..

Beginner

Top Tips to Keep You Safe Online

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It's Cyber Smart Week 2018 here in New Zealand. It's a week when the New Zealand Government promotes good practices you can take to keep you and your company safe from cyber attacks. The guidance..

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ISO 27001 Information Security Management Standard - Clause A6

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Part 25 - Clause A6 Organisation of information security This clause, A6, of the ISO 27001 standard is there to provide some background and management framework guidance. It is a little bit..

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ISO 27001 Information Security Management Standard - Clause A5.1

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Part 24 - Clause A5.1 Information security policies The controls listed in Annex A of ISO 27001 are just great. They essentially tell you what you should do to minimise (or eliminate) the risks..

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ISO 27001 Information Security Management Standard - Clauses 10.1, 10.2

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Part 23 - Clauses 10.1 and 10.2 Nonconformity, corrective action and continual improvement Clause 10 of ISO 27001 is the “Act” part of Deming’s Plan-Do-Check-Act cycle. Once you have “checked” the..

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ISO 27001 Information Security Management Standard - Performance Evaluation

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This blog is about Clauses 9.1, 9.2, 9.3 Performance Evaluation - Monitoring, measurement, analysis & evaluation, Internal audit, Management review If you have been keeping up with the..

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ISO 27001 Information Security Management Standard - Clauses 8.1, 8.2 and 8.3

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The Clauses 8.1-8.3 are where we implement (or do) all the planning that went into identifying the controls and objectives needed for your Information Security Management System (ISMS) way back in..

Beginner

ISO 27001 Information Security Management Standard - Clause 7.5

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Part 20 - Clause 7.5 Documented Information As far as clauses go, Document Information has to be right up there on an over thinker’s worst nightmare list. Have you documented enough? Have you..

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ISO 27001 Information Security Management Standard - Clauses 7.1 - 7.4

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Part 19 - Clauses 7.1 – 7.4 Resources, Competence, Awareness, Communication In this blog I’m combining the Resources, Competence, Awareness and Communication clauses. These really do go hand in hand..

Beginner

Improve Your Business by Just Walking Around

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It’s time to talk once again about an important severely underused quality tool. This tool should be in every QHSE Manager’s toolbox. However, when I visit businesses and see QHSE Manager’s rushing..

Intermediate

The Importance of Measuring Lead and Lag Indicators for QHSE

Blog Post

This is a great guest blog by Ian Hendra from Clearline Services. This was first published in New Zealand's QNewZ back in 2009. It is still very pertinent now.

Expert

Making Sense of Performance Reporting and Relating it to Internal Audits

Blog Post

This is a great guest blog by Ian Hendra from Clearline Services. This was first published in New Zealand's QNewZ back in 2013. It is still very pertinent now.

Intermediate

When to use Key Performance Indicators and When to use Key Results Areas

Blog Post

This is a great guest blog by Ian Hendra from Clearline Services. This was first published in New Zealand's QNewZ back in 2012.It is still very pertinent now.

Expert

Food Allergens: What You Need to Know

Blog Post

Food Safety Certification On the 1st August 2018 the statutory authority "Food Standards Australia New Zealand (FSANZ)" launched a really valuable free resource for Food Allergens for the Australia..

Expert

Integrated Project Management Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Objectives, Targets and Plans

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Non Conformance Report

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Design Change or Variation Request

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Context Worksheet

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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WHS Meeting Agenda & Minutes

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Toolbox Meeting Training Record

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Toolbox Meeting Simple

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Toolbox Meeting Agenda

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Pre-start Safety and Risk Analysis Toolbox

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Management Review Meeting Agenda and Minutes

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Work Instruction Template

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Safe Work Method Statement Summary Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Site Emergency and Evacuation Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Plant Risk Assessment Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazard Report and Risk Assessment Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Integrated Management System Training Record

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Suitable Duties and Return to Work Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Site Induction Checklist

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Record of Interview After Incident

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In House Training Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Home Based Worker Inspection and Review Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Employee Workplace Induction Form

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Isolation Permit

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Hot Work Permit

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Confined Space Entry Permit

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Visitor Sign In Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Emergency Preparedness Assessment

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Emergency First Aid Personnel Register

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Building Evacuation Checklist

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Supplier Contractor Evaluation

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazardous Chemicals Register

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazardous Chemicals / Dangerous Goods Risk Assessment

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Take 5 Pre-start Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Office Inspection Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Electrical Equipment Test Record Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Site Inspection Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Witness Statement Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Incident Report and Investigation Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Environmental Management System Manual Template

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Quality Management System Manual Template

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Tops Tips for Creating Your Emergency Plans

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Webinar Background In this webinar we were joined by Laurie O’Donoghue from Total Management and Training. This recording has some great information on how to create an effective emergency plan for..

Beginner

Update to Mango's Privacy Policy

Blog Post

You will have all seen the myriad of companies that have updated their privacy policies due to General Data Protection Regulations (GDPR) coming into force.

Beginner

Making a False Claim is the Worst Thing in Quality (and in the 'World')

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Brands must tell the truth We all have a tendency to prefer locally made brands over imports from overseas countries. Particularly when we know that some of these overseas countries may have a poor..

Beginner

Speaking Up on Health and Safety in the Workplace

Blog Post

Will WorkSafe New Zealand's "Use Your Mouth" Campaign Drive Down Workplace Injuries? WorkSafe New Zealand has recently released a really interesting campaign for worker safety. It's called Use your..

Beginner

Clause 6.2 of ISO 27001 Information Security Management Standard

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Information Security Objectives and Planning to Achieve Them This clause (6.2) is a tricky one and difficult to get right. This takes thought and understanding. Most companies have regular objectives..

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Clause 6.1 of ISO 27001 Information Security Management Standard

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Actions to address Risks and Opportunities The ISO 27001 standard is built on a foundation of managing risks and opportunities. Right there on page 1 of the standard, right in the introduction, it..

Beginner

Clause 5.3 of ISO 27001 Information Security Management Standard

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Roles, Responsibilities and Authorities of ISO 27001 If you read between the lines of this clause, it really is about showing clarity of your information security management system (ISMS) and then..

Beginner

Clause 5.2 of ISO 27001 Information Security Management Standard

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Information Security Policy At the head of every information security management system (ISMS) sits the information security policy (Clause 5.2). This is one of the first documents you create when..

Beginner

Clause 5.1 of ISO 27001 Information Security Management Standard

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Leadership and Commitment - Clause 5.1 Leading from the front and being super committed to your information security management system (ISMS) is crucial for its success. In my experience the most..

Beginner

Clause 4.1 through to 4.4 of ISO 27001 - Information Security Management

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Part 13: Clauses 4.1, 4.2, 4.3 and 4.4 - Context, Interested Parties, Scope, ISMS When looking to meet clauses 4.1 through to 4.4 you really should start at clause 4.2. Then move onto clause 4.1...

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ISO 27001 Information Security Management Standard - Clauses 0 - 3

Blog Post

Part 12: Clauses 0, 0.1, 0.2, 1, 2 and 3 Introduction, Scope, References, Terms and Definitons As I wrote in the sister compendium to this blog (The Ultimate Guide to Achieving ISO 9001:2015..

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ISO 27001 Information Security Management Standard - Principle 10

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Part 11 - Continual reassessment of information security and making of modifications as appropriate The final principle of ISO 27001 is to continually assess your information security management..

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ISO 27001 Information Security Management Standard - Principle 9

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Part 10 - Ensuring a comprehensive approach to information security management As soon as people see terminology like “information security” and “certification to ISO 27001” their immediate reaction..

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ISO 27001 Information Security Management Standard - Principle 8

Blog Post

Part 9 - Active prevention and detection of information security incidents Having an active system for preventing and detecting incidents, like breaches of security, is a super important in making..

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ISO 27001 Information Security Management Standard - Principle 7

Blog Post

Part 8 - Security incorporated as an essential element of information networks and systems When creating, designing, developing, testing, implementing and maintaining your information networks and..

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ISO 27001 Information Security Management Standard - Principle 6

Blog Post

Part 7 - Risk assessments determining appropriate controls to reach acceptable levels of risk The next principle for an effective information security management system (ISMS) is to conduct risk..

Beginner

Workplace Rehabilitation Best Practices

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How to Provide Workplace Health and Safety Training

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The 7 Keys to Business Growth

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Root Cause Analysis - Tools, Tips and Tricks

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How to Get More Value Out of Your Management Reviews

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Manual Handling Best Practices

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Changes to ISO 14001:2015

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Intermediate

The Essential Guide to Creating an Internal Audit Schedule

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Beginner

How to Use Safe Work Method Statements

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Beginner

How to Setup an Ergonomically Correct Workstation

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How to Improve Health and Safety Performance

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How to Freshen-Up Your Internal Audit Programme

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How to Establish Value adding Objectives and Targets for QHSE Management

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Beginner

Discover the Best Ways to Provide Your Board of Directors with the Health & Safety Knowledge they Need

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How to Manage Contractors from a Health & Safety Perspective

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Beginner

ISO 14001 EMS Aspect Training

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Beginner

ISO 9001 Overview Presentation

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Beginner

Internal Audit Training for Beginners

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ISO 14001 Clauses 9.1, 9.2 and 9.3 - Environmental Operations Procedure

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Clauses 8.4, 8.5 and 8.6 - Support and Testing Operations Procedure

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Clauses 8.4, 8.5 and 8.6 - Supplier Evaluation and Control Procedure

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Clauses 8.1 and 8.2 - Sales and Partnering Operations Policy

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Clauses 8.1 and 8.2 - Marketing Operations Procedure

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Clauses 7.3 and 7.4 - Health & Safety Operations Procedure

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Clauses 5.1.1 and 6.3 - Legal and Other Requirements Procedure

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Clause 10 - Improvement Procedure

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Clause 8.3, 8.4, 8.5 and 8.6 - Design and Development Procedure

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Clause 7.5 - Documented Information and Control of Documents Procedure

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Clause 7.1 - Training, Competency and Knowledge Management Procedure

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Clause 7.1 - Resources and Infrastructure Procedure

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Clause 6.2 - Objectives, Targets & Plans Procedure

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Clause 5.3 - Organisation Roles, Responsibilities and Authorities Procedure

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Clause 5.2 - Environmental Policy

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Clause 5.2 - Quality Policy

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Clause 5.2 - Health & Safety Policy

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Clause 5.1 - Leadership & Commitment Procedure

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Clause 4.1, 4.2, 4.3 & 4.4 - Context of the Organisation Procedure

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Quality and Health & Safety Manual Template

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Integrated Management System Manual Template

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Health & Safety Manual Template

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Trial Evacuation Report

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Trial Evacuation Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Specific Site Safety Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Site Setup Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

Site Audit Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Rehabilitation Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Quality Improvement Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Pre-Employment Health Assessment Questionnaire

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Monthly Site Meeting Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Investigation Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Internal Audit Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Health, Safety & Environmental (HSE) Contract Plan

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Health & Safety Meeting - Agenda & Minutes

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazardous Materials Register

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazard Risk Assessment and Control

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Hazard Register

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Environmental Aspects & Impact Chart

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Environmental Assessment Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Employee-Contractor Induction Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Employee Induction Checklist

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Document Control Register

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Daily Site Diary Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Contractors Agreement

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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Accident Investigation Form

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

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The Ultimate Guide to Achieving ISO 9001:2015 Certification

The Ultimate Guide to Achieving ISO 9001:2015 Certification Free Download Use this E-Book to help guide you in achieving ISO 9001:2015 certification.

Beginner

ISO 27001 Information Security Management Standard - Principle 5

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Part 6 - Enhancing Societal Values This next principle of ISO 27001 is very interesting and requires some serious thought – it’s the fundamental principle of enhancing societal values. Following this..

Beginner

ISO 27001 Information Security Management Standard - Principle 4

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Part 5 - Incorporating management commitment and the interests of stakeholders The next principle of ISO 27001 is to incorporate management commitment and the interests of stakeholders into your..

Beginner

Principle 3 of ISO 27001 Information Security Management Standard

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Part 4 - Assignment of Responsibility for Information Security A key principle of any information security management system (ISMS) is the assigning of responsibility for tasks associated with..

Beginner

ISO 27001 Information Security Management Standard - Principle 2

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Part 3 - Awareness of the need for information security This fundamental principle is all about implementing and maintaining an effective programme for awareness, training and education of your..

Beginner

Second Prosecution Made Under NZ’s New Health and Safety at Work Act

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Companies need to learn from their mistakes Tasman Tanning are the second company to be prosecuted under New Zealand’s new Health and Safety at Work Act. Sentencing took place on the 27th October..

Expert

ISO 27001 Information Security Management Standard - Principle 1

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Part 2 - Analysing the Protection of Your Information and then Applying Controls Organisations spend years and umpteen thousands of staff-hours gathering, creating, and sorting information. A whole..

Beginner

The Ultimate Guide to Achieving ISO 9001:2015 Certification

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Free eBook now available for download Having a certified quality management system in place can be the difference between winning or losing business. More and more clients demand that their suppliers..

Beginner

ISO 27001 Information Security Management Standard - Part 1

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Part 1 - Reasons why you need to meet this standard Information security in any organisation is the topic de jour. Every day we are inundated with media reports of cyberattacks, data breaches,..

Beginner

You're certified to ISO 9001, now what?

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Part 33: You're certified to ISO 9001, now what? So you have created your quality management system (QMS), you have: Implemented it Had the QMS audited by a Certified Body Got your QMS certified to..

Beginner

Getting Certified to ISO 9001 - Stage 2 Audit

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You've done your stage 1 audit, now is the time for your on-site certification audit. You may have spent hours and hours creating your quality management system. You may have captured all sorts of..

Beginner

Integrated Management System Manual – Free Download For You

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Download our Free IMS Manual to meet ISO 9001, ISO 14001 and ISO 45001 In today’s world, an integrated management system (IMS) is a must have in any business. It could be crucial for your success in..

Beginner

Getting Certified to ISO 9001 - the Stage 1 Audit

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You have created your quality management system (QMS) and you have your Certification Body all signed up and ready to go, now is the time to book in your Stage 1 audit. Stage 1 is where the..

Beginner

Getting Certified to ISO 9001:2015 - Selecting a Certification Body

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Part 30: Getting Certified to ISO 9001:2015 - Selecting a Certification Body Now that you have created your quality management system it’s time to seek certification. The first thing you’ll need to..

Beginner

Clause 10 of ISO 9001: Improvement

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The final clause of ISO 9001 revolves around improvement and corrective action. This is the “Act” part of Deming’s Plan-Do-Check-Act cycle.

Beginner

Clause 9.3 of ISO 9001: Management Review

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There are many good reasons why Management Reviews are much discussed and written about in quality management system (QMS) circles: they are absolutely key to the success of the ISO 9001 standard.

Beginner

Clause 9.2 of ISO 9001: Internal Auditing

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I think the internal auditing clause of ISO 9001 has had more articles, blogs, webinars, videos and letters to the editor produced about it than any other clause in ISO 9001. Perhaps only Document..

Beginner

Clause 9.1 of ISO 9001: Monitoring, Measurements, Analysis and Evaluation

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Clause 9.1 is all about measuring how well we are doing. This is the “check” part of Deming’s Plan-Do-Check-Act cycle. Clause 9.1.1 The wording on what to measure is very vague. The standard leaves..

Beginner

Clause 8.7 of ISO 9001: Control of non-conforming outputs

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What happens when something goes wrong? And how will you manage outcomes? With careful reading of clause 8.7.1 you’ll notice that the standard says you need to ensure that “outputs that do not..

Beginner

What Happens When You Really Get Quality Wrong - Case Study: Takata Airbags

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Air Bags Recalled for the Second Time in Australia In 2013, Takata airbags were at the centre of the most infamous car recall in history. This worldwide recall was across 12 vehicle brands for..

Expert

What You Need to Know About Asbestos

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The silent killer If you dont know by now, asbestos is a deadly fiber that is made from naturally occurring fibrous minerals that take the form of long thin fibers and fiber bundles. These include..

Expert

Clause 8.6 of ISO 9001: Release of Products and Services

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Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it to your customer. The standard talks about “planned arrangements … to verify..

Beginner

Clause 8.5 of ISO 9001: Production and Service Provision

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The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS. With the addition of some important controls, you’ll find that this is the place where things really..

Beginner

Workplace Health and Safety Training in South Africa

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When do you conduct internal or external training? Watch a recording of the webinar here: Webinar Background In this webinar we were joined by Nicholas Graham from SRM in South Africa.

Intermediate

Food Safety: Would You Eat a Medium-Rare Steak?

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Being served a medium-rare steak or liver in New Zealand, is now well, rare! If you haven’t already heard, there has been a big uproar in the news around restaurants cooking medium-rare meat. If..

Beginner

Clause 8.4 of ISO 9001: Controlling Externally Provided Processes, Products and Services

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Way back in Part 8 of this blog series I discussed the importance of relationship management in developing your quality management system. In that blog I said that “when I was a Senior Auditor for a..

Beginner

Clause 8.3 of ISO 9001: Design and Development

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By now you’ve no doubt realised that I’m a huge Deming fan. The man was incredibly smart, creative and clear-sighted. He was the King of Processes (“if you can’t describe what you’re doing as a..

Beginner

Worksafe CEO Slams Industry Safety Measures Following Five Deaths in a Week

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Strong Message from WorkSafe New Zealand In the first two weeks of June 2017 five people were killed in New Zealand workplaces. This pushed the year's toll to 30, only 19 shy of 2016's entire total...

Expert

Clause 8.2 of ISO 9001 Certification: Requirements of Products and Services

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It doesn’t take an entrepreneurial genius to realise that without your customers, your business doesn’t exist. Without people buying your products and services, you have exactly nothing. Of course,..

Beginner

Clause 8.1 of ISO 9001: Operational Planning and Control

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So far in this blog series I’ve mostly talked about very high-level processes. They’re what’s covered in clauses 4, 5, 6, and 7, and are the “Plan” part of the Plan-Do-Check-Act (PDCA) cycle. It’s..

Beginner

Clause 7.5 of ISO 9001: Documented Information

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Since ISO 9001 became a standard back in 1987, one of its most debated issues is the number and type of documents that the standard requires. Where documentation is concerned, most people have erred..

Beginner

Clauses 7.2 and 7.3 of ISO 9001: Competence and Awareness

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In this blog I’m combining the competence and awareness clauses. I firmly believe that someone can only be deemed competent if they have an awareness of the quality management system. No awareness?..

Beginner

What is the Integrated Management Standard MSS 1000?

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An Integrated Management System Standard has been created by Industry Experts In this webinar I talk to Ian Dalling from the Chartered Quality Institute about a new Integrated Management System..

Beginner

Tips and Tricks to Add Value to Your Audit Reports

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A Picture is Worth a Thousand Words Webinar Background In this webinar we were joined by Jodie Read. She is the Managing Director at Penarth Management Limited, a QHSE Management Consultant company..

Intermediate

Clause 7.1 of ISO 9001 Certification: Resources

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In the 2008 version of ISO 9001, the clause relating to resources was a paltry 31 words long. Titled “Provision of Resources”, it only required that an organisation provide resources to maintain and..

Beginner

The History of Mango: An Interview with Mango Founder Peter Rogers

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What it Takes to Build a Simple Solution for QHSE Business Compliance In this blog Michael Voss interviews Peter Rogers, the Founder of Mango Limited about the history of Mango and what it took to..

Intermediate

Achieving Triple Certification for ISO 9001, ISO 14001 and OHSAS 18001

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SRM's Process to achieving ISO 9001 and 14001 Last year we were joined by Nicholas Graham, Managing Director of Safety Risk Management (SRM). SRM is a well-established SHEQ Consultancy firm located..

Beginner

Clause 6.1 of ISO 9001 - Actions to Address Risks and Opportunities

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Over the years there have been many changes and additions to ISO 9001. In my opinion some have been, at best, neutral (see: all of ISO 9001 : 2008), while others have been potentially extremely..

Beginner

Clause 6.2 of ISO 9001: Objectives

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When creating Quality Objectives for your Quality Management System (QMS) there is lots to think about and lots to consider. At a basic level objectives are something that you plan to do or achieve...

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Principle 7 of ISO 9001: Relationship Management

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Building a relationship with your interested parties is another “no-brainer” but nevertheless companies seriously overlook this as a strategy. Your interested parties - suppliers, contractors,..

Beginner

Principle 6 of ISO 9001: Evidence-Based Decision Making

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We all know that decisions shouldn’t be made on information plucked from the air. We all know that gut-based decision making in business is probably a bad idea. We also know that decisions based on..

Beginner

ISO 9001 and Continuous Improvement

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The fifth principle of a quality management system (QMS) almost goes without saying – continuous improvement. I write “almost”, because for many businesses, compliance is what they think of when they..

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Principle 4 of ISO 9001: Process Approach

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The Process Approach is a hugely important principle of a quality management system. t’s an important approach to use when you implement your system, but also it’s important to use it when..

Beginner

Quality Management System Principle 3: Engagement of People

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In my travels I encounter many managers who believe that staff – in particular frontline staff - have little to offer their QMS. It’s a shame because an organisation’s staff is by far its biggest QMS..

Beginner

Principle 2 of ISO 9001: Leadership

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Running a Quality Management System (QMS) can feel like an uphill battle. Winning the hearts and minds of busy CEOs, Directors and General Managers can be really tough – they’ve all got their eyes..

Beginner

Implement a QMS and Achieve ISO 9001 Certification with Customer Focus

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Part 2: Customer Focus (For Part 1: click here) The first Quality Management System (QMS) principle is to have a customer focus. Customer focus is so vitally important and so deeply intrinsic to a..

Beginner

Steve Jobs and the Quality Profession

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Learning from a legend Looking through YouTube the other day (what a fantastic resource YouTube is for quality!), I stumbled across a video of Steve Jobs from the 1990s talking about Quality and..

Intermediate

Key Differences - OHSAS 18001:2007 and ISO/DIS 45001 2016

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Learning from IRM Systems With the new health and safety ISO 45001 standard coming soon (2017) there needs to be plenty of thought on what are the changes and difference with OHSAS 18001.

Expert

The Triumph of Risk Management

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Learning from Formula 1 Racing Many people see risk management in a negative light. They see it as the preserve of the tentative over-thinker, the kill-joy coward, the uptight pessimist. If you see..

Beginner

Is the Cloud Right for our Compliance Management Needs?

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Key considerations before saying ‘yes’ to the cloud So you’ve found a compliance management software solution that you like the look of. It seems to have all the ‘bells and whistles’ you need and, as..

Beginner

Using of Risk Based Thinking When Creating Your Internal Audit Schedule

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Compliance at it's Best Last week found me on a small plane flying over New Zealand’s picturesque South Island. I sat right behind the pilots and could see how they used their quality system to fly..

Beginner

The Beauty of the Cloud for QHSE Compliance

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Why it’s like paying for a Casio but getting given a Rolex In my last blog, I looked at the power of relational database over spreadsheets for QHSE compliance management. Here, I’d like to take..

Beginner

The Power of Relational Databases for QHSE Compliance

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Why it's time to move beyond spreadsheets In my last blog, I looked at the limitations of spreadsheets and why they make poor solutions for QHSE compliance management activities. But if spreadsheets..

Beginner

Are You a Spreadsheet Junkie?

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Why spreadsheets are no good for QHSE compliance I love spreadsheets – always have, in fact. I find them great for individual analysis and they have good data manipulation features. But I also loathe..

Beginner

Is it time to STOP Internal Auditing?

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Cease dependence on inspection (i.e. stop auditing) I was on LinkedIn the other day reading back over some interesting discussions on internal auditing. One post made me stop and catch my breath. It..

Beginner

Integrating Your Management Systems – Your Must-Have Tool

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Time to Go Back to Basics Recently I hosted a webinar with special guest and fellow QNewZ contributor Michael Voss (Michael is also a Mango partner). It was all going swimmingly until the question..

Beginner

Are You a Cowboy when it comes to Health & Safety?

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And are you flying by the seat of your pants with health and safety? With the new health and safety reform bill being reintroduced into New Zealand’s Parliament, the headlines are screaming that..

Beginner

QHSE Education for Boards and Management Teams

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Struggling to give your Board the QHSE knowledge they need? As a sometime consultant, one question I am often asked by QHSE Managers is, “can you talk to the Board and Senior Management Team (SMT)..

Beginner

Health & Safety Made Easy for Small Businesses

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5 Tips to Help Small Businesses Tackle their Health & Safety Responsibilities For organisations with more than 25 employees, looking after health and safety properly isn’t usually too much of a..

Beginner

The Power of QHSE Done Right

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A masterclass from Disney If there’s one place in the world that wears its QHSE compliance proudly on its sleeve, it’s Walt Disney World in Florida. For the second time in two years I’ve been lucky..

Beginner

Quality Costs and the Hidden Factory

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Quality knowledge from an old master The lucky among us can point to a teacher, mentor or writer who made us see the world in a different way.

Beginner

Why QHSE Needs both Lead and Lag Indicators

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Don’t just measure the result; measure the performance too Many of us in the quality, health & safety and environmental (QHSE) game report to our Boards using lag indicators.

Beginner

5 Habits of Successful QHSE Compliance Managers

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And how to ‘up your game’ As consultants and implementers of QHSE software we obviously get to meet and talk with a lot of QHSE Compliance Managers. It’s fair to say we’ve got to know this..

Beginner

12 Warning Signs that your Management System has gone to the Dogs

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And how to fix it if it has Recently I got into a conversation with a Quality Manager who was disappointed he’d missed a webinar I’d just run about quality management (and ISO 9001:2015 in..

Beginner

Customer Satisfaction - The Beating Heart of Quality Management

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Top tips for going beyond ISO 9001 Quality systems are very clear in their focus - it’s all about enhancing customer satisfaction by meeting customer requirements. In fact, in the 14 pages that make..

Beginner

Why Compliance Professionals Need to Go to the Gemba

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Learning from our 'lean' colleagues If there’s one technique I wish more managers would use - and more often - it’s going to the gemba. Whilst it’s a well-known term in Lean Manufacturing (and..

Beginner

Effective Risk Management requires Board and Senior Management Alignment

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How to establish clear lines of responsibility Dysfunction between boards and senior management is apparent in every industry. Its impact can be felt in many areas of the business but few are more..

Beginner

Why Supplier Management is Critical to Your Business Success

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Use your compliance skills to strengthen your supply chain One of the favourite sayings of supply chain experts is that a business is only as strong as its weakest link. It’s also one of my..

Beginner

Changes to New Zealand Workplace Health & Safety

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Webinar Background Following the Pike River tragedy, a Royal Commission and the recommendations of the Independent Taskforce, Health and Safety in New Zealand is going through a revolution. The..

Beginner

Why QHSE compliance requires clear authority & responsibility

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Do you know who is responsible for what? Having clear definitions of authority and responsibility are rare – especially in small & midsize enterprises (SMEs). Such a fundamental weakness can of..

Beginner

What Makes a Great QHSE Compliance Manager?

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And how not to end up with a dud I meet a lot of compliance managers working in the QHSE arena. And whilst most are pretty good at their jobs, some are frankly not. Don’t get me wrong – they are..

Beginner

Applying Cost-Benefit Analysis to Workplace Health & Safety Initiatives

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WHS professionals need to know when and how to use Cost-Benefit Analysis Being a health & safety professional can be a frustrating job – especially when something goes wrong. But then there’s the..

Beginner