Employees and Compliance - Is there a knowledge gap?
In this video, we are going to hear from ten approved Mango partners discussing whether employees know the purpose of compliance systems. In particular, we asked them to explain how they would know if the compliance knowledge has been passed over to the employees.
We write and document these systems, but does the employee actually understand how they fit into the system, and what their responsibilities are?
Our partners all have different experiences with this, but were happy to share some tips on how you can get the employees to understand compliance.
Key themes across the responses:
- Views from top management will filter down to that employee level, so the top has control on whether the overall employees understand the purpose of compliance.
- If the employees are genuinely involved and participating in the compliance system, then the knowledge will progressively come.
- It comes down to the values of the business (in particular the value of human life), which is represented by how top management treats workers.
- Take a step back and ask "what is compliance" - if you expect your workers to understand the importance of compliance, it is first important they understand the definition of it.
- Deliver awareness training so that people understand what's in it for them.
- Be completely honest and open about the reasons why you are doing things, such as following an ISO route.
This is the sixth video in a series hosted by Mango featuring our global Partners. Check out the other panel questions via our blog.
Partners featured in this video:
- Nicholas Graham from SRM Consulting - South Africa
- Andrew Thornhill from IRM Systems - Melbourne, Australia
- Sean Banayan from Kaizen Consulting - Auckland, New Zealand
- Laurie O'Donoghue from Total Management and Training - Cairns, Australia
- Gary Patrick from QSM Group - Perth, Australia
- Michael Terry from Momentum Safety & Ergonomics - Australia
- Phil Potter from PKP and Associates - Sydney, Australia
- Chris Docherty from FQM Limited - Scotland, UK
- Richard Burgess from Borne Safety - England, UK
- Jodie Read from Penarth Management - Cardiff, UK