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Clause 9.1 of ISO 9001: Monitoring, Measurements, Analysis and Evaluation

Clause 9.1 is all about measuring how well we are doing. This is the “check” part of Deming’s Plan-Do-Check-Act cycle. ...

What happens when something goes wrong? And how will you manage outcomes? With careful reading of clause 8.7.1 you’ll ...

Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it ...

The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS. With the addition of ...

Way back in Part 8 of this blog series I discussed the importance of relationship management in developing your quality ...

By now you’ve no doubt realised that I’m a huge Deming fan. The man was incredibly smart, creative and clear-sighted. ...

It doesn’t take an entrepreneurial genius to realise that without your customers, your business doesn’t exist. Without ...

So far in this blog series I’ve mostly talked about very high-level processes. They’re what’s covered in clauses 4, 5, ...

Since ISO 9001 became a standard back in 1987, one of its most debated issues is the number and type of documents that ...

In this blog I’m combining the competence and awareness clauses. I firmly believe that someone can only be deemed ...