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Clause 10 of ISO 9001: Improvement

The final clause of ISO 9001 revolves around improvement and corrective action.  This is the “Act” part of Deming’s ...
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Clause 9.3 of ISO 9001: Management Review

There are many good reasons why Management Reviews are much discussed and written about in quality management system ...
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Clause 9.2 of ISO 9001: Internal Auditing

I think the internal auditing clause of ISO 9001 has had more articles, blogs, webinars, videos and letters to the ...
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Clause 9.1 of ISO 9001: Monitoring, Measurements, Analysis and Evaluation

Clause 9.1 is all about measuring how well we are doing.  This is the “check” part of Deming’s Plan-Do-Check-Act cycle. ...
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Clause 8.7 of ISO 9001: Control of non-conforming outputs

What happens when something goes wrong?  And how will you manage outcomes? With careful reading of clause 8.7.1 you’ll ...
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Clause 8.6 of ISO 9001: Release of Products and Services

Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it ...
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Clause 8.5 of ISO 9001: Production and Service Provision

The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS.  With the addition ...
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Clause 8.4 of ISO 9001: Controlling Externally Provided Processes, Products and Services

Way back in Part 8 of this blog series I discussed the importance of relationship management in developing your quality ...
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Clause 8.3 of ISO 9001: Design and Development

By now you’ve no doubt realised that I’m a huge Deming fan.  The man was incredibly smart, creative and clear-sighted.  ...
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Clause 8.2 of ISO 9001 Certification: Requirements of Products and Services

It doesn’t take an entrepreneurial genius to realise that without your customers, your business doesn’t exist. Without ...
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