Total Quality Management (TQM) is all about continuous improvement.
TQM is a strategy that every staff member contributes to improving your processes, products, services, and the culture.
This strategy challenges some of the fundamental assumptions about managing an organisation. It been said to be an "enhancement to the traditional way of carrying out business".
TQM changes the relationships between managers and staff. It gives you a new focal point for your workplace. It looks to have multi-skilled teams of employees who take charge and manage their own work. This involves placing a large focus on the continuous improvement of their work processes, with the goal of achieving the organisations objectives and providing customer satisfaction.