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In this webinar we were joined by Ritchie Bower.Read More
I think the internal auditing clause of ISO 9001 has had more articles, blogs, webinars, videos and letters to the editor produced about it than any other clause in ISO 9001. Perhaps only Document Information (clause 7.5) comes close to having a similar number of column inches dedicated to analysing it.
Not to buck the trend, I have written and presented numerous times on the subject of Internal Auditing.Read More
Clause 9.1 is all about measuring how well we are doing. This is the “check” part of Deming’s Plan-Do-Check-Act cycle.
Starting at 9.1.1 the wording on what to measure is very vague. The standard leaves it up to you to determine:
With clauses 8.1-8.6 done, the bulk of your production and service delivery will be in place. This is a great position to be in but as we all know, even with the best team and circumstances available to you, things can and will go awry.
So the next two steps are very important: what happens when something goes wrong? And - just as vital - how will you manage outcomes?Read More
In 2013, Takata airbags were at the centre of the most infamous car recall in history. This worldwide recall was across 12 vehicle brands for airbags that are a fatal threat to drivers and passengers.
To date, over 100 million vehicles (!!!) have been recalled due to faulty airbags.
Takata knew of the airbag defects as early as 2000, but the company went to great lengths to cover up the dangers. They declared bankruptcy June 2017.
This is what can happen when you maximise profits at all costs.Read More
In this webinar we were joined by Tom Barham from PWC Australia.Read More
Over the past 33 1/2 years Western Australia has had the same occupational health and safety legislation in place. This bill is extremely outdated compared to other states in Australia and does not fit appropriate measures of workplace health and safety.
Due to the high number of workplace deaths we have seen accross WA, the urge for change is necessary.
Despite the title of this clause, 8.6 really is about how you inspect and test your product or service before giving it to your customer.
The standard talks about “planned arrangements … to verify that the product and service requirements are met”. What this means in everyday English is that you decide what inspection and testing you will do to ensure the product or service is good enough for the customer.
During the production of your product or service you need to put some checks (maybe quality control points) in place to ensure that you meet your plans, and to assure yourself that what you are giving the customer is what they want.Read More
The clause 8.5 “Production and Service Provision” is where the rubber meets the road for your QMS. With the addition of some important controls, you’ll find that this is the place where things really get done.
My previous blogs (8.1, 8.2, 8.3 and 8.4) are an essential preamble and have been building up to this important clause. If you’ve done a thorough job of clauses 8.1 - 8.4, then congratulations are in order, because 8.5 will be a breeze.Read More